✅ Always say

• Report crash date/time, location, vehicles involved. • Ask for your claim number and next steps.

❓ If asked

• “What happened?” → “I’m not sure of all details yet. I’ll provide the information I have documented.” • “Was it your fault?” → “The investigation is ongoing. I can’t make that statement.” • “Injuries?” → “I am documenting medical evaluations and will provide updates if needed.”

⛔ Never say

• “It was my fault.” / “They seem fine.” / “I think I was speeding.” (Never speculate.)

🔚 Closing line

• “Thank you. Please confirm the claim number and next steps.”

📎 Quick Tools • 📥 Insurance Call Script (PDF) → (attach or link)